Cancelling your horse ride affects our business significantly as we have often turned away other customers to secure your spot. Most of our guests reserve their horse ride well in advance so it is difficult to replace a reservation at late notice and for this reason our policy is strictly adhered to.
Atlantic Shores Riding Stables has adapted to the standard policies to reflect the current uncertainties in travel due to the COVID-19 pandemic. Deposits collected to confirm bookings will be considered fully transferable or refundable without penalty if you contact us by phone or email up to 24 hours before your scheduled excursion.
Cancellations made with less than 24 hours notice is not refundable.
If travel restrictions or other COVID-19 related complications keep you from your intended trip, we will refund your deposit less transaction fees by our bank or your card company.
If we cancel your ride due to inclement weather, a full refund or a reschedule will be offered. Late arrivals will have reduced saddle time in order for us to be able to stay on schedule.
This gives us time to book other guests to fill these slots or for the taxi company to reschedule other passengers for their services. They will expect payment from us if we don’t give them reasonable notice of cancellation